Resetting Your Password

Please Note - Each of the Content sections are links you can click on to take you to that specific part.

Contents:

1. 1 Accessing the Login Page & Testing Existing Details
2. 2 Request Password Reset Token
3. 3 Check Your Email Account For Your Password Reset 'Token'
4. 4 Choose Your New Password
5. 5 Congratulations - You Can Now LogIn

1: Accessing the Login Page & Testing Existing Details

We all have times when we may have forgotten a password, or perhaps it is that a team member has left your organisation and you don’t know it. This guide is here to help.

1 Go To: https://adoddle.org/app/login

2&  3Test your existing details if you remember them by entering the email address that is linked to your account (It is worth checking that there are no errors – I am dyslexic and know how easy it is to accidentally mis-type)

4 If you are still having issues and need to reset your password click on this link:

https://adoddle.org/app/password/reset

2: Request Password Reset Token

1 Enter the email address that is linked to your account (It is worth checking that there are no errors)

2 Click on Send Password Reset Link

3 You will then see the green confirmation ‘bar’ show on your screen

3: Check Your Email Account For Your Password Reset 'Token'

You will receive an email from ‘[email protected]‘ within a few minutes. The link in it is only active for 60 minutes.

In the email you will have the choice of either clicking on:

1 The ‘Reset Password’ button

or

2 Copy and pasting the long link

We do this for a couple of reasons, the main one being that feedback has shown that, in this day and age of ‘spam’ emails, people are becoming less confident about clicking ‘Button’ links where they can’t see the details of the link and where it is going to take them.

4: Choose Your New Password

You will now be able to choose your new password.

1 Enter your email address – please double check that the spelling is correct

2 Enter your new password

3 Confirm your new password and click Reset Password

5: Congratulations - You Can Now LogIn

Congratulations

You can now Login to your account & should have been forwarded to the Login page.

If not, click here: https://adoddle.org/app/login

1 Add your email

2 Add your new password

3 You have the ability to enable your device/laptop to remember your Login details. Please think before selecting this option as if the device you are signing in on is used by multiple people, is in a library or other public place it would not be advisable, based on security, to select this option.

4 Click on the Login button